Overview
You can get help and support via chat directly from the Tacto application and via the Help Center. You can also contact us by email at any time at [email protected]. In many cases, you will first receive an AI-powered answer, but you can be forwarded to a person at any time if needed.
Typical use cases:
A feature is unclear and you are looking for instructions
A question can be answered fastest in the chat
A disruption or error needs to be reported
How it works
1. Prerequisites
Access to the Tacto application; no special permission required
2. Open the Help Center
Option 1 – via the company logo:
Click your company logo at the top left
Select "Help & support" – the Help Center (help.tacto.ai) opens in a new browser tab
Browse the guides or open the chat directly at the bottom right of the Help Center
Option 2 – via the menu bar:
Click the question mark icon in the menu bar at the bottom left and select "Home" or "Help"
Browse the guides or open the chat directly at the bottom right of the Help Center
3. Open the support chatbot
Click the question mark icon in the menu bar at the bottom left
Select "Messages"
Start a new conversation
Narrow down your request using the preselection
You will either receive an AI answer or be forwarded directly to a team member
Permissions & access
Available to all users, regardless of the modules booked
FAQ
Q: Do I have to leave the application to submit a support request?
A: No. The chat is integrated directly into Tacto. The Help Center opens via "Help & support" in a new browser tab, and Tacto stays open.
Q: Who do I contact about an error in the application?
A: Describe the error via the chat or by email to [email protected].