In short: Open your customer's email and click "Fill out request".
How it works
Open the email about the Request. The sender is [email protected] or your customer's email address.
Click the "Fill out request" button.
You will land on the start page of the Request. There you can see who sent the Request, when it is due and what you should prepare.
Good to know
If the button does not work, copy the link from the last section of the email into your browser's address bar.
The link is personal and only valid for your email address. No registration is required.
If you open the Request again, you will automatically receive a new access link by email for security reasons. Your previous entries remain saved.