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How do I respond to a Request?

How to fill out the Request, upload documents and submit your response.

In short: "Fill out request" → "Start now" → fill in the fields and upload documents → "Submit response".

How it works

  1. Open the Request via "Fill out request" in the email.

  2. Select "Start now" on the start page.

  3. Fill in the fields directly in the form. For table sections (e.g. sites, annual revenue, contacts), select "Edit" and then "Save".

  4. Upload the requested documents, e.g. certificates or annual reports.

  5. Check your entries and select "Submit response".

Good to know

  • With "Save as draft" in the bar at the bottom, you can save your progress at any time and continue later via the link in the email.

  • Required sections and required documents are marked with a red asterisk (*).

  • For questions about the content of the Request, please contact your customer. You can simply reply to the email.

  • For questions about using Tacto, the chat in Tacto (bottom right) is there to help.

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